Returns & Exchanges

For foreign customers: in case of an exchange or a return the product is shipped at the customer’s expense.

If you want to return or exchange products purchased from us, please contact:

  • by e-mail: sklep@luka-pelli.pl
  • or by phone: +48 884 848 200.

RETURNS and EXCHANGES Luka Pelli

  1. According to the polish Act of March 2, 2000 “O ochronie niektórych praw konsumentów oraz o odpowiedzialności za szkodę wyrządzoną przez produkt niebezpieczny”, the Customer may resign from the product purchased in the Luka-Pelli online store without giving a reason within 14 days from the date of delivery. This is possible only when the product has not been used, has not been damaged in any way, has original packaging and labeling.
  2. The returned or exchanged products should be sent together with the purchase document received together with it and written information about the reason for the return (withdrawal from the contract in accordance with the Act) or exchange (eg due to exchange for another size) to the following address:

    Luka-Pelli Producent Wyrobów Skórzanych
    Suche 14, 34-520 Poronin

  3. The online store Luka-Pelli does not accept any parcels delivered cash on delivery.
  4. The customer can send back the product purchased in the online store Luka-Pelli for exchange after contacting the company by phone at +48 884 848 200. Replacement of the product eg. for a different model, a different color or size must be reported no more than 14 days from the day of picking up the shipment.

COMPLAINTS ARE NOT ACCEPTED WHEN THERE ARE:

  • PRODUCTS WITH MECHANICAL DAMAGES MADE BY MISUSE
  • NATURAL CONSUMPTION OF THE PRODUCT
  • COLORING ON THE INTERIOR OF A NATURAL LEATHER PRODUCT BASED ON THE INFLUENCE OF SWEAT OR STRONG SOAKED
  • DIFFERENCES IN THE COLOR AND STRUCTURE OF LEATHER AND BREAKS AND WRINKLES CREATED DURING USE RESULTING FROM THE NATURAL LEATHER PROPERTIES
  • DAMAGE OR DISCOLORATION HAS BEEN ESTABLISHED BY IMPROPER CLEANING OR CLEANING PRODUCTS MADE FROM NATURAL LEATHER AND FUR

INSTRUCTIONS FOR USE THE LUKA-PELLI PRODUCTS:

  • SHEEP LEATHER, FOX AND RABBIT FUR OF WHICH LUKA-PELLI PRODUCTS ARE ESTABLISHED ARE NATURAL RAW MATERIALS AND MAY APPEAR COLOR DIFFERENCES AND PHYSICAL CHANGES LIKE SHADING AND CREASES. THERE ARE ALSO POSSIBLE MINIMAL DIFFERENCES IN LEATHER STRUCTURE AND LEATHER THICKNESS. THIS IS NOT THE BASIS FOR COMPLAINTS.
  • NATURAL LEATHER IN A SIGNIFICANT DEGREE SOAKS UP MOISTURE, POT AND DIRT. FOR THE PREVENTION OF THE ORIGINAL PRODUCT LINE, IT IS RECOMMENDED TO COMPLY WITH THE BASIC PRINCIPLES OF ITS USE AND MAINTENANCE THAT ARE MENTIONED IN THE POINTS BELOW:
  1. TO SAVE A WONDERFUL LOOK OF LEATHER WE ADVISE YOU TO STORE CLOTHES ON A HANGER.
  2. IN CASE OF SOAKING, YOU SHOULD SHAKE THE CLOTHING AND HANG IT ON A HANGER.
  3. AVOID RAINFALLS. IN CASE OF SOAKING, DRY AWAY FROM THE SOURCE OF HEAT.
  4. LEATHER IN BLACK AND BROWN CAN STAIN LIGHT CLOTHING.
  5. FOR CARE AND MAINTENANCE HATS AND GLOVES WE RECOMMEND USING THE MEASURES INTENDED FOR CARE OF LEATHER PRODUCTS.
  6. IN CASE OF SOAKING, IT IS RECOMMENDED TO LEAVE THE PRODUCT TO NATURAL DRYING. DO NOT DRY IN TUMBLE DRIERS, ON THE HEATER, DO NOT EXPOSE TO LONG-TERM ACTION OF SOLAR RADIANCE, BECAUSE THIS MAY CAUSE PRODUCT DEFORMATION OR FADING COLORS.
  7. DRY CLOTHES HUNG, ON AIR.
  8. IT IS NOT RECOMMENDED TO IRON THE LEATHER AND LINING, BECAUSE THAT MAY LEAD TO PERMANENT DAMAGE OF THE PRODUCT.

PHOTOS OF THE PRODUCTS CAN MINIMAL DIFFERENT COLORFUL FROM THE ORIGINAL. IT DEPENDS ONLY FROM INDIVIDUAL SETTINGS OF YOUR DISPLAY AND VIEWING ANGLE.

DUE TO THE NATURAL RAW MATERIAL OF WHICH OUR PRODUCTS ARE MADE, THEIR COLOR MAY BE MINIMAL DIFFERENT FROM THE PRODUCTS SHOWN ON THE PHOTO.