Shipping

For foreign customers: in case of an exchange or a return the product is shipped at the customer’s expense.

Delivery time

The order will be processed after its confirmation by the customer. Delivery time is from 48 hours to 14 business days. An order for goods with different delivery times is sent after completing the whole order. It can be as much as 14 working days for special sewed clothes.

In case of tailored leather products, the time of order fulfillment may vary from 7 to 14 business days.
Orders placed in the Luka -Pelli Shop are executed only on business days. Orders placed on Saturdays, Sundays and holidays are executed on the first following business day.

The waiting time for a shipment is from 48 hours to 14 days. The waiting time consists of: the time of order fulfillment (performance-sewing product, complete products to order) + expected delivery time (24 hours for Poland).

The delivery of goods to the Customer takes place via UPS or DPD Courier, on business days from Monday to Friday, from 8:00 am to 5:00 pm.
 
The Luka-Pelli store is not responsible for non-delivery of goods or delay in delivery. In case of payment by bank transfer, the date of order completion is extended by the time of posting the transfer on our account. Note: delivery time and delivery time does not include Saturdays, Sundays and public holidays.

If you want to check the status of your order, please call +48 884 848 200 or send us message on e-mail sklep@luka-pelli.pl. The status of your order already sent from us can also be checked on the DPD or UPS website at www.dpd.com or www.ups.com.

Shipping prices depending on the destination country:

Destination countrySMALL parcel
MEDIUM parcelLARGE parcel
Austria17 EUR31 EUR35 EUR
Belgium17 EUR31 EUR35 EUR
Bosnia and Herzegovina*37 EUR46 EUR51 EUR
Bulgaria27 EUR33 EUR38 EUR
Croatia37 EUR46 EUR51 EUR
Czech Republic17 EUR31 EUR35 EUR
Denmark17 EUR31 EUR35 EUR
Estonia17 EUR31 EUR35 EUR
Finland27 EUR33 EUR38 EUR
France27 EUR33 EUR38 EUR
Guernsey*27 EUR33 EUR38 EUR
Greece37 EUR46 EUR51 EUR
Spain**37 EUR46 EUR51 EUR
Netherlands17 EUR31 EUR35 EUR
Ireland37 EUR46 EUR51 EUR
Jersey*27 EUR33 EUR38 EUR
Liechtenstein*27 EUR33 EUR38 EUR
Lithuania17 EUR31 EUR35 EUR
Luxembourg17 EUR31 EUR35 EUR
Latvia17 EUR31 EUR35 EUR
Germany***17 EUR31 EUR35 EUR
Norway*37 EUR46 EUR51 EUR
Poland15 PLN20 PLN20 PLN
Portugal37 EUR46 EUR51 EUR
Romania27 EUR33 EUR38 EUR
Serbia*^37 EUR46 EUR51 EUR
Slovakia17 EUR31 EUR35 EUR
Slovenia27 EUR33 EUR38 EUR
Switzerland*27 EUR33 EUR38 EUR
Sweden27 EUR33 EUR38 EUR
Ukraine*17 EUR31 EUR35 EUR
Hungary17 EUR33 EUR38 EUR
Great Britain & Northern Ireland ****27 EUR33 EUR38 EUR
Italia*****27 EUR33 EUR38 EUR
Isle of Man27 EUR33 EUR35 EUR

* customs clearance: additional 2 days
** excludes the Canary Islands as well as Ceuta and Mellila
*** zone surcharge and customs clearance in the amount of EUR 50 applies to the municipality of Büsingen
**** additional day of transit in the case of Offshores (Highlands, Sky, Orkney, Shetland, Oban, Arran)
***** do not get parcels to the Vatican and San Marino; zone surcharge and customs clearance in the amount of 100 EUR applies to Livigno and Campione d’Italia
^ does not include Montenegro and Kosovo