For foreign customers: in case of an exchange or a return the product is shipped at the customer’s expense.
The order will be processed after its confirmation by the customer. Delivery time is from 48 hours to 14 business days. An order for goods with different delivery times is sent after completing the whole order. It can be as much as 14 working days for special sewed clothes.
In case of tailored leather products, the time of order fulfillment may vary from 7 to 14 business days.
Orders placed in the Luka -Pelli Shop are executed only on business days. Orders placed on Saturdays, Sundays and holidays are executed on the first following business day.
The waiting time for a shipment is from 48 hours to 14 days. The waiting time consists of: the time of order fulfillment (performance-sewing product, complete products to order) + expected delivery time (24 hours for Poland).
The delivery of goods to the Customer takes place via UPS or DPD Courier, on business days from Monday to Friday, from 8:00 am to 5:00 pm.
The Luka-Pelli store is not responsible for non-delivery of goods or delay in delivery. In case of payment by bank transfer, the date of order completion is extended by the time of posting the transfer on our account. Note: delivery time and delivery time does not include Saturdays, Sundays and public holidays.
If you want to check the status of your order, please call +48 884 848 200 or send us message on e-mail email@example.com. The status of your order already sent from us can also be checked on the DPD or UPS website at www.dpd.com or www.ups.com.
Shipping prices depending on the destination country:
|Destination country||SMALL parcel||MEDIUM parcel||LARGE parcel|
|Austria||17 EUR||31 EUR||35 EUR|
|Belgium||17 EUR||31 EUR||35 EUR|
|Bosnia and Herzegovina*||37 EUR||46 EUR||51 EUR|
|Bulgaria||27 EUR||33 EUR||38 EUR|
|Croatia||37 EUR||46 EUR||51 EUR|
|Czech Republic||17 EUR||31 EUR||35 EUR|
|Denmark||17 EUR||31 EUR||35 EUR|
|Estonia||17 EUR||31 EUR||35 EUR|
|Finland||27 EUR||33 EUR||38 EUR|
|France||27 EUR||33 EUR||38 EUR|
|Guernsey*||27 EUR||33 EUR||38 EUR|
|Greece||37 EUR||46 EUR||51 EUR|
|Spain**||37 EUR||46 EUR||51 EUR|
|Netherlands||17 EUR||31 EUR||35 EUR|
|Ireland||37 EUR||46 EUR||51 EUR|
|Jersey*||27 EUR||33 EUR||38 EUR|
|Liechtenstein*||27 EUR||33 EUR||38 EUR|
|Lithuania||17 EUR||31 EUR||35 EUR|
|Luxembourg||17 EUR||31 EUR||35 EUR|
|Latvia||17 EUR||31 EUR||35 EUR|
|Germany***||17 EUR||31 EUR||35 EUR|
|Norway*||37 EUR||46 EUR||51 EUR|
|Poland||15 PLN||20 PLN||20 PLN|
|Portugal||37 EUR||46 EUR||51 EUR|
|Romania||27 EUR||33 EUR||38 EUR|
|Serbia*^||37 EUR||46 EUR||51 EUR|
|Slovakia||17 EUR||31 EUR||35 EUR|
|Slovenia||27 EUR||33 EUR||38 EUR|
|Switzerland*||27 EUR||33 EUR||38 EUR|
|Sweden||27 EUR||33 EUR||38 EUR|
|Ukraine*||17 EUR||31 EUR||35 EUR|
|Hungary||17 EUR||33 EUR||38 EUR|
|Great Britain & Northern Ireland ****||27 EUR||33 EUR||38 EUR|
|Italia*****||27 EUR||33 EUR||38 EUR|
|Isle of Man||27 EUR||33 EUR||35 EUR|
* customs clearance: additional 2 days
** excludes the Canary Islands as well as Ceuta and Mellila
*** zone surcharge and customs clearance in the amount of EUR 50 applies to the municipality of Büsingen
**** additional day of transit in the case of Offshores (Highlands, Sky, Orkney, Shetland, Oban, Arran)
***** do not get parcels to the Vatican and San Marino; zone surcharge and customs clearance in the amount of 100 EUR applies to Livigno and Campione d’Italia
^ does not include Montenegro and Kosovo